1. Privacy Policy

3M Internet Privacy Policy



  • 3M respects your right to privacy. This policy summarizes what personally identifiable information we may collect, and how we might use this information. This policy also describes other important topics relating to your privacy.

  • 3M Canada's General Policy on Privacy

    Protecting the privacy and confidentiality of our customers’ and employees’ personal information has always been an important aspect of 3M Canada’s operations. Recently, fundamental privacy principles and their corresponding obligations have become law throughout Canada. To this end, 3M Canada has created a Privacy Code to inform people of its commitment to, and policy on, privacy.

    It is the responsibility of all 3M employees to follow our Privacy Code and related policies when collecting and handling the personal information of 3M Canada customers or employees.

    Personal information is defined as any piece of information, either factual or subjective, about an identifiable individual. Personal Information does not include the name, title, business address or telephone number of an employee of an organization.

    It is 3M Canada policy that 3M Canada obtain an individual’s consent when a 3M Canada employee or website collects, uses or discloses personal information. 3M Canada will also inform its customers and employees of the purpose for the collection, use and disclosure of personal information.
    3M Canada takes care to safeguard all personal information in its possession against loss, theft and unauthorized use or disclosure. 3M Canada uses reasonable efforts to ensure that such information is accurate and up to date. We provide our customers and employees with a procedure to access the information 3M Canada keeps about them and to make corrections to this information where appropriate. Please review the 3M Canada Privacy Code and the 3M Privacy Policy for more information on 3M Canada’s commitment to privacy.

    If you have any questions about this Privacy Policy, please E-mail Us.

  • 3M Internet Privacy Policy

    3M respects your right to privacy and is committed to the protection of your personal information. This policy summarizes what personally identifiable information we may collect, how we might use it and to whom we may disclose it to. This policy also describes other important topics relating to your privacy.

  • Information Collection

    3M will only collect personally identifiable information (such as name, address, telephone number, or e-mail address) that you voluntarily provide through our Web site or e-mail correspondence. We will collect general information (such as the type of browser you use, the files you request, and the domain name and country from which you request information) to improve our Web site and better meet your needs.

  • Use and Disclosure of Information

    Before we collect any personally identifiable information, we will identify the purpose for our collection, use and any possible disclosure of your personal information.

    For instance, the information you supply will be used by 3M to respond to your inquiries, supply you with requested information on 3M products and services, or track orders you place with 3M.

    3M will seek your consent to use your personal information at the time of collection or in advance. Consent may be expressed in writing, or implied, and in some cases may be provided verbally or electronically. With your consent, authorized third parties may be utilized by 3M to collect, track and process such information. It may also be necessary, if required by law or if pertinent to judicial or governmental investigations, to release your personally identifiable information.

    If you have subscribed to electronic newsletters and you wish to unsubscribe, you may click the unsubscribe link that appears at the bottom of every email.

    If you have submitted personal information to 3M electronically and would like to have it removed or modified, please contact our Email Us or write to :
    3M Canada Company
    300 Tartan Drive
    London, ON N5V 4M9

    Please note that should you choose not to provide 3M with the necessary personal information, 3M may be unable to service your request for 3M products or information. We will use all reasonable efforts to comply with your request.
    For further information on 3M’s commitment to protecting your personal information, please view 3M's Privacy Code.

  • Children and Parents

    3M does not intend to collect personally identifiable information from children under age 13 without permission of the child's parent or legal guardian. Children under the age of 13 should submit personally identifiable information to 3M only with the explicit permission of their parent or legal guardian. Where appropriate, 3M will instruct children not to submit personal information. If your child has submitted personal information and you would like to request that such information be removed, you may do so as indicated above and 3M will use reasonable efforts to comply with your request.

  • Other Important Information

    The 3M Web site may contain links to other sites. We do not endorse or otherwise accept responsibility for the content or privacy policies of those sites. Additionally, some of our Web pages may contain “cookies,” which are data that may be sent to your Web browser and stored on your computer. This allows our server to “recognize” you when you visit our Web site in the future. These cookies do not contain personally identifying information. Most Web browsers can be configured to not accept cookies, or to notify you if a cookie is sent to you.

    3M reserves the right to modify this privacy policy at any time. We will promptly reflect any such modifications in these Web pages.
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  • 3M Canada's Privacy Code

    The 3M Canada Privacy Code is a formal statement of the principles and guidelines concerning the requirements for the protection of personal information provided to 3M Canada by its customers and employees. 3M Canada strives to provide its customers with the best service possible. This means handling your personal information fairly and honestly.

    The purpose of the 3M Canada Code is to provide responsible and transparent practices in its management of personal information in keeping with applicable legislation. It tells you how we protect your privacy and the confidentiality of your personal information.

  • Personal Information

    Personal Information is any piece of information, either factual or subjective, about an identifiable individual. Personal Information does not include the name, title, business address or telephone number of an employee of an organization.


  • The 10 Principles of Privacy

    The following principles, developed by the Canadian Standards Association, form the basis of 3M Canada’s fair information practices and outline 3M Canada’s commitment to protecting your privacy.

  • Accountability

    Every 3M Canada employee is responsible for maintaining the confidentiality of all information to which they have access. Our employees are informed about the importance of privacy and receive ongoing updates on privacy related policies.

    In addition to establishing the Privacy Code, we have appointed a Chief Privacy Officer who is responsible for overseeing the personal information handling practices at 3M Canada and ensuring we are in compliance with our Privacy Code and related policies.

  • Identifying Purposes: Why We Collect Information

    Should we need to collect personal information from you, we will identify the purpose for the collection at or before the time we collect it. We will only collect the information needed to fulfill the purpose we have identified and for no other purpose. If we wish to use your information for any other purpose we will obtain your consent.

    We ask for your personal information in order to meet your service and product needs, as well as to establish a lasting relationship with you as your quality 3M Canada service and product provider.

    The information we ask for depends on which services you require from 3M Canada. For example, we may request your personal information to:
    ·    send you products or information that you have requested,
    ·    provide you with a specified service,
    ·    better understand your needs,
    ·    provide you with information and offers on our products and services,
    ·    comply with law.

  • Limiting Collection

    3M Canada does not collect personal information indiscriminately. Rather, we limit our collection of personal information to only what is necessary for the purpose we have identified. We employ fair and lawful means in the collection of personal information.

  • Limiting Use, Dislcosure and Retention Accuracy

    3M will use or disclose your personal information for the purpose for which it was collected, except with the consent of the individual or as required by law.

    There are some instances in which we may be required to disclose your personal information as part of 3M Canada conducting its business in the ordinary course; this includes, for example, suppliers and distributors. When we hire other organizations to provide support services, we will require them to conform to our privacy standards.

    We will retain personal information only for as long as required to fulfil the identified purpose. Once your personal information is no longer required, it will be destroyed or made anonymous.

  • Accuracy

    At 3M Canada, we endeavour to keep our personal information holdings complete, up-to-date and accurate. While we do our best to ensure our information is accurate, we do rely on individuals to inform us of any relevant changes in their personal information.

    Should you discover, upon review of your personal information, that amendments are required, please advise us. If the requested change is accepted, the personal information will be modified in accordance with your request as soon as possible and you will receive a copy of the amended portion of the record.

    When a correction or amendment has been made to a personal record, 3M will, where appropriate, send a copy of the correction to any persons or organizations that have access to the information in question.

    If the requested change is not accepted, you will be notified in writing that the change will not be made. You will be given an opportunity to submit a statement concerning the dispute which will be maintained along with the disputed information for as long as we retain that information. Where appropriate, third parties who have received the disputed information will also receive a copy of the statement of dispute.

  • Safeguards: Protecting Your Information

    We employ appropriate safeguards to make certain that your personal information is protected from loss or theft as well as from unauthorized access or disclosure.

    The information we collect is retained on 3M Canada premises, other than where you have consented to its release or such release is required by law. 3M Canada may employ other companies to provide services to you on our behalf, such as data processing or records retention. When this occurs, we have contracts in place to ensure your personal information is protected by the same high standards that govern 3M Canada’s information handling practices.

    The nature of the safeguards and level of protection will depend on the sensitivity of the information in question and incorporates physical security measures (locked doors and file cabinets), organizational controls (visitor sign in and employee identification cards), and technological tools (computer passwords and encryption).

    3M Canada audits its security measures to ensure our practices conform with our Code and related privacy policies.

  • Openness: Keeping You Informed

    We have prepared this Privacy Code to keep you informed of our commitment to protecting your personal information. It is available to the public in paper form at the address set out below and in electronic form at E-mail Us.

    If you have any privacy related questions or concerns not addressed in the Privacy Code, please contact our Chief Privacy Officer at 1-800-265-1840 extension 2 or by mail at 1840 Oxford St. E., London, Ontario N5V 3R6. We will respond to all inquiries to the best of our ability.

  • Providing Access

    3M Canada will provide you with access to the information it retains about you upon receipt of a written request and satisfactory identification.
    We may charge you a nominal fee and if so, we will give you notice in advance of costs for processing your request.

    Upon written request and satisfactory identification, we will also correct or amend any personal information if its accuracy and completeness is found to be deficient.

    There are some instances where 3M will not be able to provide an individual with the requested information. Some of these instances include where the information:
    ·    consists of references to other persons that cannot be otherwise severed,
    ·    is subject to solicitor–client privilege,
    ·    contains confidential 3M proprietary information,
    ·    has already been destroyed due to legal requirements or because it was no longer needed for the identified purpose.

    If 3M is unable to provide you with the information you have requested, the reason for the refusal will be explained in writing.

  • Providing Recourse

    If you have any questions or concerns about the privacy of your personal information or our Privacy Code, please contact your Customer Service Representative or our Customer Contact Centre at 1-800-364-3577. In most cases, an issue may be resolved informally by telling us your concern and discussing it with us.

    Should you still have questions, you can also reach us by contacting Ali Haidar, Chief Privacy Officer by phone at1-800-265-1840 extension 2343, by e-mail at E-mail Us or by mail at 1840 Oxford St. E., London, Ontario N5V 3R6.

    You may at any time initiate a formal privacy inquiry by contacting any of the above personnel and providing the necessary information to complete our Request for Information Form. The information you provide to us on this form will be collected, used or disclosed solely for the purpose of resolving your question or concern.

    Once your written request form is received, our Chief Privacy Officer will promptly initiate an investigation and respond to your concern in writing.

    If the issue is still not satisfactorily resolved, we will provide information on other complaint procedures that may be available to you.

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