3M continues to transform our company.
As part of this transformation, we are implementing an Enterprise Resource Planning (ERP) system which will allow for streamlined transactions with you. We have gained significant experience from implementing this in more than 25 countries over the past few years and are excited to do the same in Canada. We are implementing this system through a phased-in approach, starting with ordering and transactional activities, followed by distribution centres, and ending with our manufacturing plants.
Thank you for your support with the implementation of our Canada ERP deployment. We are continuing with our phased approach to deploy our remaining facilities.
The next deployments are planned for the manufacturing sites as detailed below. For orders placed directly from these sites, there will be a short blackout period while we convert over to our new system. Please anticipate this downtime to ensure a smooth transition.
Please explore the six main areas where you will see changes from our order entry system implementation.
We have worked diligently to reduce any impact to you. We encourage you to review the changes and assess whether you need to make changes to your processes or systems.
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Documents- New, consistent formatting
- Document numbers such as invoice numbers and credit memo numbers are now numeric and non-sequential
- New fields appear on many documents
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Order Numbering- Order number is assigned at order entry
- Delivery number is added to shipments
- Invoice number added at billing rather than at order entry
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Order Dating- Any date a customer sends will be used as a requested delivery date
- Order dating from non-deployed sites may initially show TBD (to be determined) until updated by site
- New delivery dating fields
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3M ID Numbers- Additional 10-digit 3M ID is added to documents and labels
- Customers may continue to use the 11-digit 3M ID, UPC, 3M Catalog Number and/or Customer Part Number. For abrasives materials, continue to use SPID Number, SPR Number and/or SPID UPC
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CertificatesChanges include:
- New format
- Addition of 10-digit 3M ID
- Shelf-life format change
- Addition of a delivery number
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Partner Portal: bCom- New state of the art experience
- Access using a computer, tablet or mobile device
- Check product availability, place orders, check order status, view real-time price lists and product information
- Securely access your agreements, pricing extracts, product files, news and more
More Questions?
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Why did I receive a communication regarding 3M’s ERP implementation?
You will be experiencing some changes to your documents as we implement a new ERP system.
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Does the ERP implementation affect all my orders?
This implementation excludes Block Repairs and Service & Repairs.
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What changes should I expect to see?
Please refer to the Digital Brochure linked above to see details on key changes. Please note that much will stay the same – you can still order using the same product numbers and we will continue to provide the same documents, however the format, numbering and fields may change.
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What do I need to do?
We have worked diligently to reduce impact to you. In addition, we encourage you to review the 3M ERP Reference Guide to determine if there are changes that may impact you specifically. As we transition to our new system, please anticipate a short downtime and plan your orders accordingly. You will receive ongoing communication with updates around timing.
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Who should I contact if I have questions?
Please contact your Customer Service Representative.
